Data Retention

How long we keep your data and how to delete it

Understand how long we retain your data and how to manage it.

Retention Periods

Parse Results

Free Tier: 7 days Paid Tiers: 30 days

Parse results include:

  • Extracted JSON data
  • Input file reference
  • Processing metadata
  • Timeline events

Input Files

Free Tier: 7 days Paid Tiers: 30 days

Original uploaded files are stored for:

  • Re-processing requests
  • Audit purposes
  • Debugging failed parses

Account Data

Retained while account is active:

  • User profile
  • API keys
  • Credit transactions
  • Usage statistics

Logs

API logs: 90 days Audit logs: 1 year Error logs: 90 days

Automatic Deletion

Parse Data

After retention period expires:

  1. Parse results deleted from database
  2. Input files removed from storage
  3. Associated metadata purged
  4. Irreversible deletion

Failed Parses

Failed parse requests follow same retention policy:

  • Error details retained for troubleshooting
  • Input files deleted per retention period

Manual Deletion

Delete Individual Parses

From your dashboard:

  1. Navigate to Parse History
  2. Select parse request
  3. Click "Delete"
  4. Confirm deletion

Immediate permanent deletion regardless of retention period.

Delete All Data

Request account deletion:

  1. Navigate to Settings
  2. Click "Delete Account"
  3. Confirm with password
  4. All data deleted within 24 hours

Includes:

  • All parse results
  • All input files
  • API keys (revoked)
  • Account information
  • Usage history

Data Export

Export Parse Results

Before deletion, export your data:

  1. Navigate to Parse History
  2. Select date range
  3. Click "Export JSON"
  4. Download complete dataset

Export includes:

  • All parse results
  • Metadata
  • Timestamps
  • Credit consumption

Bulk Export

Contact support for bulk exports:

  • All historical parses
  • Custom date ranges
  • Specific data fields
  • CSV or JSON format

Backup & Recovery

Our Backups

  • Daily automated backups
  • 30-day backup retention
  • Disaster recovery tested quarterly
  • Geographic redundancy

Your Responsibility

We recommend:

  • Export critical data regularly
  • Store exports securely
  • Verify export completeness
  • Test import procedures

Compliance

GDPR Rights

  • Right to access: Export your data anytime
  • Right to erasure: Delete account or individual parses
  • Right to portability: Download JSON exports
  • Right to rectification: Update profile information

CCPA Rights

  • Access: View all collected data
  • Deletion: Permanent deletion within 24 hours
  • Opt-out: No sale of personal information

Special Cases

Data may be retained beyond standard periods if:

  • Legal obligation requires retention
  • Dispute resolution in progress
  • Regulatory investigation active

You will be notified of any legal holds.

Enterprise Customers

Custom retention policies available:

  • Extended retention periods
  • Immediate deletion options
  • Custom backup schedules
  • Dedicated storage regions

Contact sales for enterprise options.